DELIVERY & RETURNS

UK

After you have ordered with us, we aim to deliver your order within 3 working days.  All deliveries require a signature upon arrival and are delivered between 8am and 2pm, or in more rural UK areas between 8am and 5pm.  We can provide a tracking number so that you know when it was collected from our Notting Hill head office, and this can tell you where the parcel is enroute, and also on delivery we can see that it has been recieved safely with your signature.

 

 

 

OUTSIDE UK

Deliveries take up to 10 days. Should we be unable to ship your order within this time frame for any reason, we will contact you to discuss the matter.  Delivery charges are based on weight and delivery destination, and will be quoted during the checkout process prior to your order being charged:

 

 

 

 

 

 

Please find your delivery country and zone from our list: 

Zone 1: MEXICO, PUERTO RICO, UNITED STATES

Zone 2: AUSTRALIA,BRUNEI, CAMBODIA, CHINA, HONG KONG, INDIA, INDONESIA, JAPAN, LAOS, MACAU, MALAYSIA, MONGOLIA, MYANMAR, NEW ZEALAND,   PHILIPPINES,SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND

zone 3:BAHRAIN, BRAZIL, EGYPT, JORDAN, KUWAIT, LEBANON, OMAN, QATAR, PAKISTAN, SRI LANKA, SYRIA, UNITED ARAB EMIRATES

Zone 4: AMERICAN SAMOA, ANGUILLA, ARGENTINA, ARUBA, BAHAMAS, BANGLADESH, BARBADOS, BELIZE, BERMUDA, BHUTAN, BOLIVIA, CAYMAN ISLANDS, CHILE, COLOMBIA, COOK ISLANDS, COSTA RICA, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, FIJI, FRENCH GIANA, FRENCH POLYNESIA, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUYANA, HAITI, HONDURAS, ISRAEL, JAMAICA, MALDIVES, MARSHALL ISLANDS, MARTINIQUE, MICRONESIA, MONSERRAT, NEPAL, NETHERLANDS, NEW CALEDONIA, NICARAGUA, PALAU, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, ST.KITTS AND NEVIS, ST.VINCENT, SURINAM, TRINIDAD AND TOBAGO, TURKS AND CAICOS, URUGUAY

Zone 5: ALGERIA, ANGOLA, BENIN, BOTSWANA, BURKINA FASO, BURUNDI, CAMEROON, CAPE VERDE, CENTRAL AFRICA, CHAD, CONGO, DJIBOUTI, EQUATORIAL GUINEA, ERITREA, ETHIOPA, GABON, GAMBIA, GHANA, GUINEA, GUINEA BISSAU, KENYA, LESOTHO, LIBERIA, MADAGASGAR, MALAWI, MALI, MAURITANIA, MAURITIUS, MOROCCO, MOZAMBIQUE, NAMBIA, NIGER, NIGERIA, REUNION ISLND, RWANDA, SAUDI ARABIA, SENEGAL, SEYCHELLES, SIERRA LEONE, SUDAN, SWAZILAND, TANZANIA, TOGO, TUNISIA, UGANDA, ZAMBIA, ZIMBABWE

Zone 6: ANDORRA, AUSTRIA, BELGIUM, CORSICA, DENMARK, FINALND, FRANCE, GERMANY, GREECE, GREENLAND, REPUBLIC OF IRELAND, ITALY, LUXEMBOURG, MONACCO, NETHERLANDS, PORTUGAL, SAN MARINO, SARDINIA, SPAIN, SWEDEN

Zone 7: BALEARIC ISLANDS, CANARY ISLANDS, CHANNEL ISLANDS, FAROE ISLANDS, GIBRALTAR, ICELAND, LIECHTENSTEIN, MADIERA, NORWAY, SWITZERLAND

Zone 8: ALBANIA, BELARUS, BULGARIA, CROATIA, CZECH REPUBLIC, ESTONIA, HUNGARY, LATVIA, LITHUANIA, MACEDONIA, MOLDOVA, POLAND, ROMANIA, RUSSIAN FEDERATION, SLOVAK REPLUBLIC, SLOVENIA, UKRAINE

Zone 9: CYPRUS, MALTA, TURKEY

Zone 10: ARMENIA, AZERBAIJAN, GEORGIA, KAZAKHSTAN, KYRGYZSTAN, TURKMENSTAN, UZBEKISTAN

 

VAT & CUSTOMS

Value Added Tax is charged on most goods and services within the European Union. UK VAT is currently 17.5% and is included in all product prices displayed on the Bill Amberg Web Site.

We are required by law to collect VAT on orders despatched to addresses within the European Union. Orders sent to addresses anywhere else in the world will not be subject to VAT and this will be deducted and the net price shown.

Orders despatched outside the UK and European Union are subject to local taxes and customs. Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be paid by the recipient. Your local customs office will be able to provide further information.

 

 

 GUARANTEE

 

All Bill Amberg products are created with pride by master craftspeople and each piece has unique characteristics and imperfections that are inherent to the properties of leather.  We believe your Bill Amberg product will bring you years of enjoyment and will improve with age

 Our Online Refund policy is within 7 Days  from the delivery date, making sure the purchase is sent back to us in its original box and in saleable condition.  Please fill out the Return and Exchange Form (enclosed with your original shipment) indicating the new product that you would like to exchange it with. Please include the model number, colour, size, etc.

Return to:  F.A.O  E-Commerce, BILL AMBERG, 31 Elkstone Road, London W10 5NT

If you have any further questions, email our Online and E-Commerce Coordinator  

emily@billamberg.com

Please note that we are unable to refund any returns or exchange on any made-to-order, bespoke or SALE. These purchases are non-returnable and non-refundable.

 Please allow 2 weeks for the refund or exchange to be fully processed BILL AMBERG will pay the outbound shipping charges in cases of manifacture faults. Returned packages must be shipped pre-paid. We cannot accept C.O.D. deliveries

Credit for returns will be given for the merchandise total only and does not include shipping and handling charges

Refunds will be refunded onto the original credit or debit card only with the amount indicated on your delivery documentation

Gift returns can either be exchanged for another product to the same value, or the giftgiver will recieve the refunded amount back onto their card

Please allow 1 to 2 billing cycles for the credit to appear on your statement.

 

 

 

Confidentiality: We exercise all reasonable precaution to keep information and details strictly confidential and conform to the Data Protection Act; never supply or pass on customer information to third parties.  We also do not keep customers payment or card details on file for your security.