Frequently asked questions - FAQ

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We recommend checking our FAQs before contacting us –some of the most common queries are addressed below.

We’re more than happy to answer any other questions you have, of course, so please contact our team at or by calling +44 (0)20 7499 0962.

Our customer services department is open between 10am and 3pm, Monday to Friday.

How can I unsubscribe from Bill Amberg emails?

Where are Bill Amberg accessories stocked?

Where are Bill Amberg products made?

How true to life are the on-screen colours of your products?

What is your returns policy?

I am a non-EU citizen and my order was delivered to the UK. I am now travelling back to my non-EU country of residence. Can I claim back VAT on my order?

Can I cancel an item from my order?

What are the costs of shipping?

Can I order from outside the UK?

Do you deliver to my country?

Is your website secure?

What do I do if I forget my password or my log-in details don't work?

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