Unless otherwise agreed, we will deliver the goods to the delivery address provided to us by you at the time of the order. If it is more convenient for you to have goods delivered to a workplace or another suitable location, please give us this information when you complete your order delivery details.

UK delivery times: We will use all reasonable endeavours to deliver the goods within 4 working days of your payment, unless they are out of stock. Within the UK, goods are guaranteed for delivery via our chosen courier the next working day following despatch. Please note that this guarantee applies to the time of despatch and not from the time of order placement. In any event, if we cannot fulfil your order within 14 days of your payment we will notify you and you will be entitled to a refund if you do not wish to wait any longer.

International delivery times: For international orders, transit time will vary accordingly to destination; generally delivery should be made within 5 working days of despatch, although customers should allow up to 10 working days for goods to arrive after despatch from Bill Amberg. We ask international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

Any delivery dates given by Bill Amberg are estimates only. Time of delivery is not of the essence of the contract. Subject to the other provisions of these conditions, we will not be liable to you for any direct, indirect or consequential loss (including, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar losses), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods (even if caused by our negligence), nor will any delay entitle you to terminate or rescind the contract unless such delay exceeds 90 days.

If for any reason you fail to accept delivery of any of the goods when they are ready for delivery, or we are unable to deliver the goods on time because you have not provided appropriate instructions, documents, licences or authorisations:

– risk in the goods will pass to you (including for loss or damage caused by our negligence);
– the goods will be deemed to have been delivered;
– we may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

We may deliver the goods to you by separate instalments. Each instalment is a separate contract and no cancellation or termination of any one contract relating to an instalment shall entitle you to cancel any other contract or instalment.

It is your responsibility to check the goods for any damage and that they are what you ordered upon receipt and you must inform us of any such damage within 3 days of delivery. If you fail to inform us of any such damage, you are deemed to have accepted the goods.

Risk/Title

The goods will be at your risk from the time of delivery (or deemed delivery). Ownership of the goods will pass to you when we have received payment for the goods from you in full and the goods have been delivered to you.

All shoppers based within the EU may return unwanted item(s) by exercising their rights under the Consumer Contracts Regulations (CCRs), as detailed below. We also offer a standard returns policy which covers returns or exchange of any unwanted item(s).

You should return any unwanted item(s) within 14 days of creating a return on the website. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this timeframe may be accepted at the discretion of Bill Amberg Accessories Ltd and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.  See below for instructions on how to return an item.

You shall not have any right to cancel a contract for the supply of any goods that are personalised or made for your specification in any way.

Item Condition

Items should be returned in an unused, re-sellable condition, and with all Bill Amberg tags still attached wherever possible. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Exchanges

You may exchange your unwanted item(s) for a different style or colour, based on stock availability. Shipping is free on the replacement item; however you may be liable for duties and taxes if based outside the EU. All exchanges must adhere to the guidelines set out in our returns policy.

Receiving a Refund

Your refund can only be credited to the original payment card or account used. For orders cancelled under the CCRs, the refunded amount will include shipping costs. Shipping costs will not be refunded for any items returned under our standard returns policy. If you are based outside the EU, any customs duties or sales taxes will not be refunded by Bill Amberg Accessories Ltd; we recommend that you contact your local customs office. If you are based inside the EU, all sales taxes will be refunded by Bill Amberg Accessories Ltd.

Please allow up to 5 business days for any refund to your original payment card or account.

Faulty Goods

Bill Amberg will deem goods to be faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Any items that are damaged as a result of wear and tear are not considered to be faulty. If you qualify for an exchange we will attempt to replace with the same product. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement.

Cancelling Your Order

If you are based in the EU you have the right to cancel your order and return your purchase with Bill Amberg Accessories Ltd under the Consumer Contracts Regulations 2014. The first step in notifying us is to create a return online:

• Login to your Bill Amberg account via the Bill Amberg website
• Go into ‘my orders’, select the order containing the products you wish to return and click ‘details’
• Select the item/s you would like to return explaining your reason
• Once the return has been accepted a return slip will be available to print out via the “My merchandise returns” tab in the ‘my account’ screen.

Alternatively, you can call +44 (0)20 8960 2000 and we will create the return and send you the return slip.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.

Any returns should be sent to: Online Returns Department, Bill Amberg Studio, 14 Minerva Rd, London NW10 6HJ. Bill Amberg recommends that you retain proof of sending in case of a dispute. All items must be returned unused, and in their original condition. You will receive a full refund for the value of your order, including shipping costs, within 14 days of receiving the goods.

We will refund any money received from you using the same method originally used by you to pay for the goods. Credits for returned goods can only be processed back to the original account used for payment.