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Terms of eligibility
Prices shown on the website are in GBP and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of patent error. For customers purchasing from outside the UK and EU we will deduct the applicable VAT rate at check-out. However, it’s very important to note that these customers will incur relevant import duty and tax charges on top of the cost for the items purchased and shipping. Import duty or tax costs are out of our control and will be invoiced to you directly from our couriers. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Please note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We try to ensure that we always have sufficient stock levels of all our featured products. However, because our bags and accessories are made by hand in small batches, it is possible that some items might become out of stock. If that happens, please join the waiting list and you’ll be first in line as soon as the next batch becomes available. For those items that are made to order, you’ll be notified of the lead-time required at the point of purchase.
Colours and sizes
Although all reasonable care is taken in producing the Bill Amberg online shop, because of the colour variations created by different displays and settings, we cannot guarantee that the colour reproduction will be an exact match with the goods sent to you. The natural quality of vegetable-tanned leather also means that there may be slight colour differences between items. Although we endeavour to be as accurate as possible, all sizes and dimensions quoted are approximate.
We will use all reasonable endeavours to ensure the goods are appropriately packaged prior to despatch but the packaging of the goods is at our discretion and we have the right to pack all the goods in such manner, and in such quantities, as we think fit and we are not obliged to comply with any packaging requests or instructions from you.
Orders and payments
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Once you have made your choice and your order and purchase has been made, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Bill Amberg will be completed when we email you to confirm the goods have been dispatched. We reserve the right not to accept your order in the event, for example, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms & conditions. In the event this happens you’ll be fully refunded within 5 working days. Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards and PayPal. Payment will be debited and cleared from your account at the time of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Bill Amberg, you will not be able to place the order. All credit/debit card transactions are processed through our payment partner WooCommerce, a secure online payment gateway that encrypts your card details in a secure host environment. Bill Amberg don’t store any of your credit/debit card details on our systems.
If you are an EU-based consumer you are legally entitled to cancel the contract at any time within 14 days, beginning on the day after you receive the goods, under the Consumer Contracts Regulations 2014. In the event that the contract is cancelled in this way within the cooling-off period, you will receive a full refund of the price paid for the goods in accordance with our returns and refund policy. In order to exercise your right of cancellation you must start the returns process online within the cooling-off period. The goods must then be returned to us. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation. You shall not have any right to cancel a contract for the supply of any goods that are personalised or made for your specification in any way. You will be entitled to reject any goods within six months of delivery if it becomes apparent during this time that the goods did not conform with their description in the contract when they were delivered to you. Unless we are able to demonstrate that the goods did conform to their description at the time of delivery, we will offer to repair or replace the goods, or reduce or refund the price of the goods. Details of how to return goods to Bill Amberg Accessories Ltd will be included in your order.
Limits on our liability
If the goods we deliver are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, you must notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our obligation will be, at your option: – to make good any accepted shortage or non-delivery; – to replace or repair any goods that are damaged or defective; or – to refund to you the amount paid by you for the goods in question in whatever way we choose. Except as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.
Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. We do not own the rights to all of the photography on this site. If you find an error or omission at this site, please let us know.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that you provide to us electronically comply with any legal requirement that such communications be in writing. The provisions set out in this condition do not affect your statutory rights.
All notices given by you to us must be sent either by email to email@example.com or by post to 14 Minerva Road, London NW10 6HJ. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such mail was sent to the specified email address of the addressee.